Why am I not getting any Email notifications or email Invoice? (Hotmail, Live & Outlook)

Why am I not getting any Email notifications or email Invoice?

This is for users with Hotmail, Live.com/Live.ca or Outlook.com to help ensure they receive important emails from The Shatter Store. 

Must Add Admin@Shatter.Store to Safe Senders List

When looking for emails notifications and Invoices we have some reasons why users are unable to find eMails. 

  1. Turn off “Focused Inbox” this feature was brought out by Hotmail, Live and Outlook to help users narrow down emails they deem important. Turn off this feature right away. It will block a number of emails not just ours. 
  2. Check both Junk & Junk email boxes. Hotmail, Live.com/Live.ca or Outlook.com has two Junk Mail boxes not just one. 
  3. Check Spam Folder.
  4. Do not Check from a Mobile Device or Mail App.

Creating an Account is the best way to monitor your Order. This will provide status up dates and Tracking Numbers in Real Time. Customers can see Order status, from On-Hold, Processing and Completed with Tracking Numbers all by simply Logging into your account made while checking out. If you did not create an account while checking out 

Click Here to Sign in or Create an Account

If you did not create an account while checking out, Please Click the link above to Create an Account. Then email us at Info@Shatter.store to have your order Linked to your account. 

Thank you for Reading!

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