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Why am I not getting any Email notifications or email Invoice? (Hotmail, Live & Outlook)
Why am I not getting any Email notifications or email Invoice?
This is for users with Hotmail, Live.com/Live.ca or Outlook.com to help ensure they receive important emails from The Shatter Store.
Must Add [email protected] to Safe Senders List
When looking for emails notifications and Invoices we have some reasons why users are unable to find eMails.
- Turn off “Focused Inbox” this feature was brought out by Hotmail, Live and Outlook to help users narrow down emails they deem important. Turn off this feature right away. It will block a number of emails not just ours.
- Check both Junk & Junk email boxes. Hotmail, Live.com/Live.ca or Outlook.com has two Junk Mail boxes not just one.
- Check Spam Folder.
- Do not Check from a Mobile Device or Mail App.
Creating an Account is the best way to monitor your Order. This will provide status up dates and Tracking Numbers in Real Time. Customers can see Order status, from On-Hold, Processing and Completed with Tracking Numbers all by simply Logging into your account made while checking out. If you did not create an account while checking out
Click Here to Sign in or Create an Account
If you did not create an account while checking out, Please Click the link above to Create an Account. Then email us at [email protected] to have your order Linked to your account.
Thank you for Reading!
Help I can’t even log on or change my password or find my order like this is frustrating,,,,,,
HI! Yes you can reset your password. Did you check your Spam folder? No you didn’t not.
When will my order be shipped out and the tracking number go live?
At Any Time….. You can LOG IN to your account and monitor your order. THIS WILL ALSO GIVE YOUR TRACKING INFO WHEN COMPLETED. We have taken a ton of time to build this in to the site, we can’t get anyone to use it just like you would any other website. LOG IN to your account for tracking info and all info.
Hey I was wondering if I could have someone inbox me plz and thank you.
Sounds Great! We will email you right away! 🙂
Hi there! Could some one email me please! I have some questions as a first time buyer 🙂 thank you ☺️
Hi! We just sent you an email. Hope we can help!
The only complaint I have is there is no place I can find to say how pleased I’am with the everything you guys a girls kick ass
Aww Thank you so much!! Super happy we could help you out. If you have chance to leave us a review on WeedMaps we would really appreciate it. Thank you!
Love you guys over there,couldn’t be happier great service thank you
Hi, does the delivery come via post box or is it signature required?
Hi! Yes we put a signature required on the first order. Po Boxes are no problem 🙂
Great Costumer service for my first time! Awesome services with Shatter.store.