Why am I not getting any Email notifications or email Invoice?
This is for users with Hotmail, Live.com/Live.ca or Outlook.com to help ensure they receive important emails from The Shatter Store.
Must Add [email protected] to Safe Senders List
When looking for emails notifications and Invoices we have some reasons why users are unable to find eMails.
- Turn off “Focused Inbox” this feature was brought out by Hotmail, Live and Outlook to help users narrow down emails they deem important. Turn off this feature right away. It will block a number of emails not just ours.
- Check both Junk & Junk email boxes. Hotmail, Live.com/Live.ca or Outlook.com has two Junk Mail boxes not just one.
- Check Spam Folder.
- Do not Check from a Mobile Device or Mail App.